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Product Recall

A product recall does not have to become a crisis.
When a product recall or corrective action is properly managed, brand reputation and customer loyalty will not be affected in the long term.

We offer a hands-on Product Recall and Corrective Action Management service to guide and manage all aspects associated with the preparation and effective delivery of a product recall and/or corrective action, including:

  • Testing to identify safety issues
  • Independent risk assessment of the product
  • Assistance in fulfilling requirements of the European General Product Safety Directive
  • Production of Technical File
  • Script writing, Q&As, press releases, customer communications, retail posters and advertising
  • Customer data-management
  • Management of fulfilment operation; product retrieval, service engineers, collection of affected product, refunds etc
  • Project management services including reporting and cost analysis


...........................................................Click here to download

Download White Paper:
"Product Safety in Europe: A Guide to corrective action including recalls"
This voluntary best practice Guide was produced as a result of a project managed by Intertek and the UK Consumers Association. Endorsed by leading European Union organizations the Guide assists companies selling consumer products within the EU to carry out corrective actions more efficiently ...click here

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For more information, please contact us